Psigen
      Back to home
      1. IMS Knowledge Base
      2. Psigen

      PSICapture: Index Field Lookups Sporadically Fail

      If a PSICapture installation on a PC continues to not run index field lookups correctly, the PC may need the fix as described below to address this issue.

      1. Go to: C:\Program Files (x86)\PSIGEN\Capture
      2. Edit the Capture.exe.config file by right-clicking and selecting edit or open with Notepad. Do these same steps for Capture.AutoImportProcessor.exe and CaptureServices.exe as well.
      3. Towards the top of the file, you will see:
        <add key="SupportMultithreadingForOmniPage" value="true" />
      4. Change the value from true to false:
        <add key="SupportMultithreadingForOmniPage" value="false" />
      5. Save the file and close out of it.

      That should resolve the issue in Psigen for that user on that pc. See this link for instructions to rerun a lookup.